Shipping policy

Shipping

Order Processing:

All in-stock items take 3-4 business days to package in my studio. In-stock items include original artwork, art prints, stickers, journals, ribbon and glitter ornaments.

If your order includes any made-to-order items, please allow 4-7 business days for production and packaging. Made-to-order items include mugs, note cards, notepads, gift tags, and gift wrap. These items will ship directly from my printing partner and will be separate from the rest of your order.

Pre-sale items will ship by the date specified in the product listing. If ordering other items along with your presale item, they will all ship together by the presale date.

Order Shipping:

Once your order is packaged, it will be shipped via USPS First Class or Priority Mail depending on the weight and a tracking link will be emailed to you. It will take an average of 1-5 additional business days* for your order to travel from my studio and arrive at your door.

All U.S. orders will receive tracking info after the order has been shipped and total turn around time should take no longer than 12 business days* from the time you place your order to when it arrives.

International Orders: A limited selection of products (those that are "in-stock" and ship from my studio) are available to ship outside of the U.S. International orders are shipped via USPS International Mail or USPS Priority International Mail based on the weight. International mail can take up to 3 weeks* after processing while Priority International Mail usually takes 7-10* days to arrive.

Tracking is difficult for international orders, if you would like to be able to track your package, it's best to upgrade to USPS Priority International mail. Although it may take a bit longer for all orders outside the U.S. to arrive, I ship internationally on a regular basis and have great success overall!

Customs & Duty Fees: Please note that customers are responsible for any customs and import taxes that may apply on international orders.

No Longer Shipping to the EU: On December 13, 2024, the European Union enacted new regulations (GPSR) with complex, unclear, and cost prohibitive requirements for small businesses like mine. Due to these new regulations, I am unable to ship to EU countries until GPSR regulations are better defined and small businesses are exempt from these onerous requirements. I apologize to all my EU customers and hope things change for the better soon. More information about GPSR can be found here: General Product Safety Regulation (GPSR) - What Every Small Manufacturer Needs to Know via CraftyBase.com

Expedited Shipping: Upgraded shipping options may be available for an additional fee. Please contact me prior to purchasing your order if you are interested in expedited shipping.

*Shipping times are not guaranteed and may vary due to inclement weather, delays due to COVID, customs, incorrect address given, customer not accepting the package, etc.

Shipping Costs:

Shipping costs are automatically calculated at checkout and are based on the weight, distance travelled, and shipping speed selected. Customers are responsible for paying shipping costs on their order. Shipping costs are nonrefundable. If you wish to return your order, you will be responsible for all return shipping costs.

Lost Packages:

USPS typically considers packages lost after 15 days. If the tracking status of your order says "In Transit - Arriving Late" it is still on its way to you. This status is popping up more frequently after COVID, but so far all orders with this status have safely arrived at their destinations! I appreciate your patience as we navigate this difficult shipping climate during the pandemic.